Frequently Asked Questions
Everything you need to know about your A+O shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all A+O tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific model measurements provided.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably sourced?
At A+O, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel. We vet all our manufacturing partners to ensure fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.